Novapulse launches real-time triage for after-hours voicemails
Our triage pipeline now listens, transcribes, classifies, and routes patient voicemails as they're being recorded — so urgent messages reach on-call staff in seconds, not the next morning.
Today we're rolling out real-time triage to every Novapulse practice. Until now, voicemails were processed moments after a caller hung up. With this release, the pipeline runs while the message is still being recorded: transcription, intent classification, urgency tagging, and routing happen in a single live pass.
What's new
- Live transcription that streams as the caller speaks
- Urgency and intent tags applied mid-message, not after hang-up
- Immediate paging of the on-call queue for urgent calls
Urgent messages now reach the on-call queue a median of eleven seconds after the caller starts speaking. Routine requests — refills, scheduling, billing — are filed to the right queue with a written summary, so morning staff start from a prioritized list instead of a full inbox.
Real-time triage is included in every plan at no additional cost and is live for all practices today. See it working in the demo on our home page, or contact us for a walkthrough.